Accessibility Statement — Home Cleaners

We are committed to making our residential cleaning services accessible to everyone. This accessibility statement explains how our home cleaners, cleaning professionals, and domestic cleaning teams design and deliver services with inclusion in mind. Our goal is to provide easy-to-use booking, clear service information, and on-site accessibility support for customers who request adjustments. Inclusion is central to our mission; we take accessibility seriously across digital and in-person services.

Our digital presence and customer-facing systems aim to meet WCAG 2.1 AA standards to ensure that information about our domestic cleaning and home cleaning services is perceivable, operable, understandable, and robust. We follow established accessibility techniques, maintain high contrast for readability, and use semantic markup to help assistive technologies. We also provide clear labels and keyboard-accessible elements so users who rely on non-pointer input can manage appointments and service details effortlessly.

We support screen-reader users throughout the booking and service lifecycle. Our pages use semantic headings, proper ARIA where needed, and meaningful link text so that people using screen readers can navigate the site and understand available home cleaning options. Key features include:

• Logical page structure for residential cleaners content
• Descriptive alt text for images used in service descriptions
• ARIA roles and labels applied prudently for dynamic elements

Keyboard navigation is fully supported so that customers and staff can access scheduling tools, manage service preferences, and read important safety information without a mouse. We include visible focus indicators and skip links for rapid navigation to main content and key controls. Our home cleaning portal is tested with common assistive technologies and across keyboard-only workflows to ensure operability for all users.

Booking forms and service request pages for residential cleaning services are designed to be accessible: form fields have clear labels, error messages are programmatically associated with inputs, and instructions are provided in plain language. Documents and attachments provided to customers are checked for accessibility; when complex documents are necessary we offer accessible alternatives on request to ensure no customer is excluded from vital information.

We perform regular audits and user testing with a variety of assistive technologies to maintain and improve our accessibility practices. Our accessibility program includes staff training for cleaning teams and customer service staff so that on-site interactions and scheduling conversations are respectful and effective. Continuous improvement guides our approach: accessibility updates are prioritized along with other product and service improvements.

We recognise that accessibility needs vary. If you require adjustments for a home cleaning visit or need information in an alternative format, please reach out to our Accessibility Team using the accessibility request option available through your service account or support channel. We will work with you to arrange reasonable accommodations for domestic cleaners and residential services while respecting your privacy and preferences.

Our legal and standards commitments include aiming for WCAG 2.1 AA compliance across digital touchpoints and aligning operational practices with inclusive service delivery. We document accessibility decisions and maintain an internal roadmap for remediation of known issues. Accessibility considerations are included when developing new features for booking, payments, or customer communication so that our home cleaning services remain usable by the widest possible audience.

Thank you for taking the time to read our accessibility statement. We aim to make every interaction with our domestic cleaning teams and residential cleaners welcoming and usable. If you have an accessibility request or need assistance related to a booking or service, please use the accessibility request mechanism in your account or the support channel provided with your service experience. We will respond and arrange any needed accommodations to help you access the quality home cleaning services you expect.